Returns Policy

       All Kali products undergo strict quality control before despatch from India and are inspected again

       on arrival into our warehouse in New Zealand to ensure they meet our stringent quality standards.

       Every effort is made to ensure that all of our items are in perfect condition and free from any defects.

       Please check your order and advise of any damage within 7 days of delivery.

       In the unlikely event of receiving a faulty or damaged product,  we will replace it if notified within 7 days of delivery.

       If the item is out of stock or cannot be replaced,  we will offer an exchange, credit or refund.

        We offer a 6 month fair "wear and tear” guarantee on product fittings, during which time, we will repair

        or replace items free of charge.

        We will not replace items if they can be repaired. 

       After a 6 month period from date of purchase, we will no longer be liable for the cost of repair or replacement.
 

       There are no repairs or returns on discounted "Specials" or sale items.